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Two channels. Real engineers.

We do not put SDRs between you and the team that runs the network. Pick the channel that matches what you need answered.

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Drop the details here and a telecom engineer replies within one business day. Prefer real-time? The channels below are faster for quick technical questions.

We reply within 1 business day. No SDRs.

Response times

When to expect a reply.

Honest about which SLA applies pre-MSA vs. after. We do not advertise a NOC SLA we cannot back for trial accounts.

  • P1 — outbound is downAcknowledge ≤ 5 min · L3 on-bridge ≤ 15 min · 24/7 (after MSA)
  • P2 — single-market regressionAcknowledge ≤ 15 min · root-cause ≤ 1 hr (after MSA)
  • P3 — non-blocking issueResponse ≤ 4 business hr
  • Pre-sales technicalEmail or book a call, US/EU business hours
  • Billing & invoicingEmail, sub-day response
Full enterprise NOC SLA
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