Skip to content
UnlimCall
FAQ

Straight answers. No fluff.

Pricing, billing, setup, SIP config, Caller ID policy, compliance, migration. If a question isn't answered, email us and a telecom engineer replies within one business day.

Pricing & billing

How does flat-fee unlimited work?

You pay a single, fixed monthly fee per seat. That covers unlimited outbound calling in the country you've subscribed to.

Whether you have a heavy month or a light month, your bill stays exactly the same. No per-minute tracking, no end-of-month surprises.

What does "unlimited" really mean? Is there a hidden cap?

We operate on a policy of "unlimited reasonable business use." The vast majority of call centers will never hit any limit.

If your operation runs at extreme volumes (e.g., 300+ minutes per agent per day continuously), we don't automatically cut you off or charge you per-minute overages. We simply have a friendly conversation about right-sizing your plan to the Enterprise tier.

Are there any setup fees or hidden carrier surcharges?
Absolutely not. Zero setup fees, zero activation fees, and zero opaque "carrier surcharges". The price you see is the price you pay.
Are there cancellation fees?
No. You are only responsible for the commitment period you select at checkout (30 days for Standard, 6 months for Pro/Premium). After that, you can cancel anytime with 30 days notice. No questions asked.
How do you accept payment?
  • Credit Card & SEPA: processed securely via Stripe.
  • Crypto (USDT ERC-20): accepted exclusively for Engage tier customers.
  • Annual prepay: pay upfront for the year and lock in a 20% discount on the seat fee.

Setup & onboarding

How fast can I get my call center live?
  • Core tier: 5–7 business days.
  • Scale tier: 7–10 days.
  • Engage tier (full KYC): 7–14 days.
Will UnlimCall work with my existing dialer?

Yes. If it speaks standard SIP, it works with us. We have tested compatibility with:

ViciDialAsteriskFreeSWITCHFreePBXMicroSIPZoiperBriaGoHighLevel
Do I need to buy new hardware?
No. UnlimCall is a pure cloud SIP trunk. You bring your own dialer or existing server infrastructure, and we provide the carrier and routing.
Can I migrate my existing phone numbers over?
Yes. Most countries support number portability. We handle the entire LNP workflow on your behalf (typically 5–14 business days for US/CA, longer for some EU markets). You don't deal with your old carrier directly.

Country coverage

What countries are currently live?
All 33 markets are live and self-serve today: the EU27, Switzerland, the UK, Norway, the US, Canada, and Australia. Pick any country on the pricing page, complete KYC, and you are routing — no waitlist.
Do you support countries outside the listed 33?
Our current footprint covers EU27, Switzerland, UK, Norway, North America, and Australia. We scale based on demand — if you have meaningful volume into an unlisted region, contact sales.

Caller ID

Why do real local numbers matter?

Prospects answer calls from local numbers. If you call Polish customers from a Czech-numbered Caller ID, your answer rate collapses.

Unlike cheap wholesale carriers who use faked foreign numbers, we give you a real local phone number in every market we operate, under our own license — a full two-way line that rings out with a genuine local caller ID. German numbers call Germans. Australian numbers call Australians.

How does the rotating number pool work?
For each country, we maintain a pool of native local numbers. Each outbound call selects a Caller ID from this pool, throttle-aware. This prevents any single number from being over-used and getting marked "Spam Likely" by carrier filters.
What happens if a number gets flagged as spam?
We monitor each Caller ID against carrier-flag databases (Hiya, RoboKiller, YouMail) continuously. Flagged numbers are quarantined out of the active pool and replaced with fresh numbers automatically. You don't manually buy or swap numbers.

Technical & security

What about STIR/SHAKEN for US/Canada?
We are fully compliant. We sign every US/CA outbound call with attestation A end-to-end. Calls pass attestation downstream — fewer "Spam Likely" flags on the prospect handset.
Can I use encrypted voice channels?
  • Signaling: Yes, TLS on port 5061.
  • Media: Yes, SRTP. Configure your dialer to negotiate SRTP and we match.
What codecs do you support?
G.711 (a-law, μ-law), G.722 (HD wideband), Opus (for WebRTC). G.729 is not supported due to licensing restrictions.

Compliance & KYC

Do you allow Forex / lead-gen / debt-collection traffic?

Yes. We serve verticals that mainstream carriers are too cautious to touch. Legitimate Forex, lead-gen, and collections floors are welcome.

Zero tolerance for fraud, scamming, or illegal robocalling. Cross that line and we terminate the account immediately — and cooperate with regulators on traceback.

What is your KYC process?
Human KYC, not automated black-box bans. The Core and Scale tiers require basic business documentation. The Engage tier and Forex accounts require a signed Acceptable Use Policy and ID verification of the company directors.
Are you GDPR compliant?
Yes. European customer data stays in EU-resident storage. CDR retention is contractually defined per account, defaults to 90 days. DPA template available on request.

Switching to UnlimCall

How do I switch from my current provider without downtime?
  1. Sign up with UnlimCall (don't cancel your current provider yet).
  2. Configure our SIP trunk in your dialer alongside legacy and run A/B test calls.
  3. Once confident in our answer rates, initiate a number port if keeping old numbers, then shift traffic.
  4. Cancel your old provider after 48 hours of clean cutover.
Can I run UnlimCall and another provider simultaneously?
Yes. ViciDial, FreePBX, and most enterprise dialers support multiple carriers simultaneously. You can route 50% of your traffic to us to verify quality before fully migrating. See /migrate/ for the full playbook.
Ready when you are

Pick a country.Pay in two minutes.

Pick a countrySee pricing calculator
  • Magic-link signup
  • Cancel before commit ends
  • Lines live in ~2 min