This Acceptable Use Policy ("AUP") outlines the strict guidelines governing the use of UnlimCall's SIP trunking, APIs, and telecom network. Our primary goal is to maintain a Tier-1, high-reputation network. Zero tolerance for SPAM and illegal robocalling is strictly enforced.
1. Prohibited Activities
You may not use the UnlimCall network to engage in, facilitate, or further any of the following activities:
• Illegal Robocalling: Transmitting automated voice messages to individuals who have not provided express written consent, in violation of the TCPA or equivalent local laws.
• Caller ID Spoofing: Falsifying, alternating, or obscuring the Caller ID (ANI) with the intent to defraud, cause harm, or wrongfully obtain anything of value.
• Telemarketing Fraud: Engaging in tech-support scams, IRS/tax scams, "wangiri" (one-ring drop) fraud, or phishing via voice (Vishing).
• Harassment: Transmitting communications that are abusive, threatening, defamatory, or harassing.
• Toll Fraud & Pumping: Engaging in traffic pumping, artificial inflation of traffic (AIT), or exploiting revenue-share numbers.
2. STIR/SHAKEN Compliance
UnlimCall operates as an authorized SHAKEN provider. To receive A-Level (Full) attestation on your outbound calls, you must:
• Only transmit calls using Caller IDs (DIDs) that you legally own or have explicit authorization to use.
• Respond to Industry Traceback Group (ITG) requests via our NOC within 24 hours.
Failure to comply will result in your traffic being downgraded to C-Level (Gateway) attestation, or immediate suspension of your account.
3. Monitoring & Enforcement
UnlimCall actively monitors network traffic patterns using heuristic AI analysis to detect anomalous behavior (e.g., massive spikes in short-duration calls, extreme call-failure rates).
If we detect behavior consistent with network abuse or AUP violations, we reserve the right to:
• Instantly suspend your SIP trunk access without prior notice.
• Permanently terminate your account and withhold any prepaid balance as administrative penalties.
• Provide your KYC details and Call Detail Records (CDRs) to the FCC, law enforcement, or upstream traceback consortiums.
4. Reporting Violations
If you believe an UnlimCall customer is violating this AUP, or if you are receiving unwanted calls from a number on our network, please immediately forward the call details (time, receiving number, and Caller ID) to [email protected].