These Terms of Service ("Terms") constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you") and UnlimCall Inc. ("UnlimCall", "we", "us", or "our"), registered in Delaware at 651 N Broad St, Suite 205, Middletown, DE 19709. These Terms govern your access to and use of the UnlimCall API, SIP Trunking services, and website.
1. Acceptance of Terms
By creating an account, connecting to our SIP endpoints, or utilizing our API, you agree to be bound by these Terms. If you do not agree with all of these Terms, you are expressly prohibited from using the Services and must discontinue use immediately.
2. Provision of Service
UnlimCall provides wholesale Voice over IP (VoIP), SIP Trunking, and unlimited flat-rate calling services. We reserve the right to modify, update, or discontinue the Service at any time (including by limiting or discontinuing certain features) without notice to you.
You acknowledge that VoIP services are fundamentally different from traditional telephone services and may be subject to different regulatory treatment. UnlimCall does not guarantee 100% network uptime or the successful termination of every call, as routing is dependent on downstream interconnected carriers.
3. Flat-Rate Billing & "Unlimited" Fair Use
Our "Unlimited" flat-rate plans are designed for standard business operations, including outbound sales and call centers. However, "Unlimited" does not mean infinite or abusive use.
Fair Use Policy: UnlimCall reserves the right to rate-limit, suspend, or terminate accounts that exhibit traffic profiles detrimental to the network, including but not limited to:
• Autodialer/Robodialer traffic exceeding 100 calls per second (CPS) per assigned seat.
• Average Call Durations (ACD) dropping below 6 seconds across a 24-hour window (indicative of short-duration SPAM blasting).
• Call Completion Rates (ASR) falling below 20%.
Accounts violating the Fair Use Policy may be forcefully migrated to per-minute billing at our sole discretion.
4. Compliance & KYC
You agree to provide true, accurate, current, and complete Know Your Customer (KYC) information during account registration. We reserve the right to suspend services pending the verification of corporate documents.
You are solely responsible for ensuring that your use of the Service complies with all applicable local, state, national, and international laws, including the TCPA (Telephone Consumer Protection Act), TRACED Act, and GDPR.
5. Emergency Services (E911) limitation
WARNING: UNLIMCALL IS A WHOLESALE OUTBOUND AND INBOUND SIP ROUTING PLATFORM. THE SERVICES DO NOT SUPPORT 911 OR SIMILAR EMERGENCY CALLING. YOU MUST MAINTAIN AN ALTERNATIVE MEANS TO CALL EMERGENCY SERVICES. By accepting these terms, you acknowledge that UnlimCall is not liable for any failure to connect to emergency dispatch centers.
6. Indemnification
You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of your breach of these Terms, or your violation of any laws regarding telemarketing (e.g., TCPA).
7. Governing Law
These Terms and your use of the Services are governed by and construed in accordance with the laws of the State of Delaware applicable to agreements made and to be entirely performed within the State of Delaware, without regard to its conflict of law principles.