Privacy Policy

UnlimCall Inc. ("UnlimCall," "we," "us," or "our") respects your privacy and is strictly committed to protecting your personal data. This Privacy Policy informs you about how we look after your personal data when you visit our website, use our wholesale SIP platform, and tells you about your privacy rights and how the law protects you, specifically encompassing the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

1. Information We Collect

We collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data: includes first name, last name, username, title, and company name.
• Contact Data: includes billing address, delivery address, email address and telephone numbers.
• Financial Data: includes bank account and payment card details (processed securely via Stripe; we do not store full card numbers).
• Transaction Data: includes details about payments to and from you and other details of products and services you have purchased from us.
• Technical & Telecom Data: Call Detail Records (CDRs) including origination numbers (ANI), destination numbers (DNIS), timestamps, and call duration required for billing, STIR/SHAKEN compliance, and fraud prevention.

2. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you (e.g., providing SIP trunking services).
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal or regulatory obligation (e.g., FCC/CRTC traceback requests, STIR/SHAKEN attestations).

3. Data Sharing & Third Parties

We do not sell your personal data. We may share your personal data with external third parties such as:

• Upstream telecom carriers and peering partners strictly for the purpose of call termination and routing.
• Law enforcement or regulatory bodies (e.g., the FCC, the Industry Traceback Group) when legally compelled via subpoena or to prevent active telecom fraud/robocalling.
• IT and system administration service providers (e.g., AWS, Cloudflare).

4. International Transfers

As a global provider, we may transfer, store, and process your information in countries other than your own. For our EU and UK clients, European customer data is processed and stored preferentially in our Frankfurt, Germany data centers. Where data must be transferred outside the EEA, we ensure a similar degree of protection is afforded to it by ensuring standard contractual clauses (SCCs) are in place.

5. Your Legal Rights (GDPR & CCPA)

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

• Request access to your personal data.
• Request correction of the personal data that we hold about you.
• Request erasure of your personal data (Right to be Forgotten). Note that telecom compliance laws require us to retain CDRs for a minimum of 90 days, which supersedes erasure requests for billing records.
• Object to processing of your personal data.

To exercise any of these rights, please contact our Data Protection Officer at [email protected].

6. Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, please review the cookie banner presented upon your first visit.

7. Contact Details

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

UnlimCall Inc.
651 N Broad St, Suite 205
Middletown, DE 19709
Email: [email protected]