Contact

Three channels. Real engineers.

We do not put SDRs between you and the team that runs the network. Pick the channel that matches what you need answered.

Response times

When to expect a reply.

Honest about which SLA applies pre-MSA vs. after. We do not advertise a NOC SLA we cannot back for trial accounts.

  • P1 — outbound is downAcknowledge ≤ 5 min · L3 on-bridge ≤ 15 min · 24/7 (after MSA)
  • P2 — single-market regressionAcknowledge ≤ 15 min · root-cause ≤ 1 hr (after MSA)
  • P3 — non-blocking issueResponse ≤ 4 business hr
  • Pre-sales technicalTelegram, real-time during US/EU business hours
  • Billing & invoicingEmail, sub-day response
Full enterprise NOC SLA
Ready when you are

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