UnlimCall
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Everything you need
to know.

Straight answers to your questions about pricing, infrastructure, compliance, and onboarding. No marketing fluff.

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Our NOC engineers and account managers are available 24/7 to answer specific technical queries.

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Pricing & Billing

How does flat-fee unlimited work?

You pay a single, fixed monthly fee per agent. That covers unlimited outbound calling in the country you’ve subscribed to.

Whether you have a heavy month or a light month, your bill stays exactly the same. No per-minute tracking, no end-of-month surprises.

What does "unlimited" really mean? Is there a hidden cap?

We operate on a policy of "unlimited reasonable business use." The vast majority of call centers will never hit any limit.

If your operation runs at extreme volumes (e.g., 300+ minutes per agent per day continuously), we don't automatically cut you off or charge you per-minute overages. We simply have a friendly conversation about right-sizing your plan to the Enterprise tier.

Are there any setup fees or hidden carrier surcharges?
Absolutely not. Zero setup fees, zero activation fees, and zero opaque "carrier surcharges". The price you see is the price you pay.
Are there cancellation fees?
No. You are only responsible for the commitment period you select at checkout (30 days for Standard, 6 months for Pro/Premium). After that, you can cancel anytime with 30 days notice. No questions asked.
How do you accept payment?
  • Credit Card & SEPA: Processed securely via Stripe.
  • Crypto (USDT ERC-20): Accepted exclusively for Premium tier customers.
  • Annual Prepay: Pay upfront for the year and instantly lock in an 8% discount.

Setup & Onboarding

How fast can I get my call center live?
  • Standard Tier: 5–7 business days.
  • Pro Tier: 7–10 days.
  • Premium Tier (Full KYC): 7–14 days.
Will UnlimCall work with my existing dialer?

Yes. If it speaks standard SIP, it works with us. We have 100% tested compatibility with:

VICIdialAsteriskFreeSWITCHMicroSIPZoiper
Do I need to buy new hardware?
No. UnlimCall is a pure Cloud SIP provider. You bring your own device (BYOD) or existing server infrastructure, and we provide the routing engine.
Can I migrate my existing phone numbers over?
Yes. Most countries support number portability. We handle the entire porting workflow on your behalf (typically takes 5–14 business days). You don't have to deal with your old carrier.

Country Coverage

What countries are currently live?
We are rolling out one new country per week across 33 global markets. Currently live markets include the USA, Canada, UK, Ireland, Germany, Austria, Czech Republic, Poland, and Australia.
Why are some markets marked as "Invite Only"?
We strictly control capacity to ensure tier-1 voice quality. "Invite Only" markets (like Beta rollouts) are currently being stress-tested with private partners. You can join the waitlist for these markets to get priority access.
Do you have plans for non-listed countries (e.g., in LATAM or Asia)?
Our current roadmap covers the EU27, Switzerland, UK, Norway, North America, and Australia. We scale based on demand—if you have a massive call center requiring routing to an unlisted region, contact sales directly.

CLI / Caller ID

Why does Real Local CLI matter?

Recipients only answer calls from local numbers. If you call Polish customers from a Czech-numbered CLI, your answer rate plummets.

Unlike cheap wholesale carriers who use foreign CLI substitution, we guarantee Real Local CLI in every market we operate in. German numbers call Germans. Australian numbers call Australians.

How does the "Rotating CLI Pool" work?
For each country, we maintain a massive pool of 200–500+ local numbers. Every outbound call your agents make randomly selects a CLI from this pool. This prevents any single number from being over-used and marked as "Scam Likely".
What happens if a number gets flagged as spam?
We monitor the health of our number pools continuously. If a number is flagged as spam, our automated systems quarantine it and replace it with a fresh number. You never have to manually buy or swap numbers again.

Technical & Security

What about STIR/SHAKEN for the US/Canada?
We are fully compliant. We sign every North American outbound call with full STIR/SHAKEN A-level attestation. Your calls are mathematically verified, ensuring they bypass carrier spam filters.
Can I use encrypted voice channels?
  • Signaling: Yes, we support TLS on port 5061.
  • Media: Yes, configure your dialer for SRTP and we will match the encryption.
What codecs do you support?
G.711 (alaw, ulaw), G.722 (HD wideband), and OPUS (for WebRTC). Note: G.729 is not supported due to licensing restrictions.

Compliance & KYC

Do you allow Forex / lead-gen / debt collection traffic?

Yes. We serve verticals that mainstream carriers are too afraid to touch. If you operate a legitimate Forex or Lead-gen floor, you are welcome here.

However, we have zero tolerance for fraud, scamming, or illegal robocalling. If you cross that line, we will terminate your account immediately.

What is your KYC process?
We use human KYC, not automated robots that ban you for no reason. Standard tiers require basic business documentation. Premium/Forex tiers require a signed Acceptable Use Policy (AUP) and ID verification of the company directors.
Are you GDPR compliant?
Yes. European customer data stays entirely within EU edge POPs. We retain Call Detail Records (CDRs) only for the contractually required period, and process data strictly for service delivery.

Switching to UnlimCall

How do I switch from my current provider without downtime?
  1. Sign up with UnlimCall (do not cancel your current provider yet).
  2. Configure our SIP trunk in your dialer and run A/B test calls.
  3. Once confident in our answer rates, initiate a number port (if keeping old numbers) and switch all traffic to us.
  4. Cancel your old, expensive provider.
Can I run UnlimCall and another provider simultaneously?
Yes. Enterprise dialers like VICIdial support multiple carriers simultaneously. You can easily route 50% of your traffic to us to verify our superior quality before fully migrating.