Customers answer your fraud alerts. Signed, encrypted, local-branch CLI.
SIP trunk for retail banks and credit unions. STIR/SHAKEN attestation A on US/CA outbound, encrypted SIP transport end-to-end, dedicated CLI per institution. Procurement-grade — MSA, SOC 2 Type II in progress, SAML SSO, audit log.
STIR/SHAKEN A · TLS+SRTP · Dedicated CLI · MSA · Net 30 · SOC 2 in progress
Why bank fraud alerts go to voicemail.
Carrier-side spam scoring punishes outbound calls that can't be verified. Generic CPaaS pools amplify the damage because your CLI is shared.
Customers reject the calls that protect them
Fraud-alert and account-verification calls from your branch numbers get marked "Spam Likely" because the carrier cannot verify the originating identity. Customers hang up; fraud goes unmitigated.
Your branch number on a CPaaS pool
Generic CPaaS uses shared origination — your bank's reputation rides on every other customer's outbound. One aggressive marketer in the pool tarnishes your local-branch CLI.
No call-record audit trail you can defend
Bank-grade audit requirements mean every customer call needs encrypted transport, retention with retrievability, and a chain-of-custody you can hand to a regulator or forensic team.
Three concrete shifts.
Signed fraud alerts that pass attestation
Every US/CA outbound call signed end-to-end with attestation A. Fraud alerts pass attestation downstream — fewer "Spam Likely" flags on the customer handset, more answered alerts.
TLS for signaling, SRTP for media
Encrypted on the wire end-to-end. PCI-out-of-scope by design — we do not capture cardholder DTMF tones during sensitive call flows.
Branch numbers held under your bank
Your local-branch numbers are never shared with another customer. Reputation stays yours. Numbers held under our license but reserved exclusively for your traffic.
What InfoSec asks.
- STIR/SHAKENattestation A end-to-end on US/CA outbound
- Encrypted transportTLS 1.2+ for SIP signaling, SRTP for media
- PCI scopeout-of-scope — DTMF not captured during card-data flows
- Recording retention7 years standard for bank audit · longer on request
- Audit trailEvery portal action logged · 13-month admin trail · CSV export
- SSOSAML 2.0 / OIDC — Okta, Azure AD, Google Workspace
- PricingVolume tier — quote-based at typical bank concurrency
Your contact center. Our trunk.
- Salesforce VoiceCRM dialerBYOT
- Genesys CloudContact centerBYOC
- Five9 BYOCCloud contact centersupported
- NICE CXoneContact centerBYOC
- Avaya CMSEnterprise contact centerstandard SIP
- Cisco UCCEEnterprise contact centerstandard SIP
- Glia / TalkdeskContact centerBYOC
- Microsoft Teams VoiceDirect routingstandard SIP
Procurement-paced rollout.
- 01
InfoSec + DPA review
Vendor questionnaire (SIG / CAIQ) returned within a business day. DPA template handed over for legal review. SOC 2 Type II audit-in-progress letter on request.
Week 1
- 02
MSA + procurement
MSA + Net 30 standard. SOX-friendly invoicing, line-item by region. PO workflow if AP requires it.
Week 2
- 03
Provision + dual-trunk
Dedicated CLI pool spins up per branch region. SIP creds drop into your contact-center platform alongside legacy.
Week 3
- 04
Cutover with NOC bridge
Cutover in maintenance window. Named NOC engineer on the bridge for 48 hours post-cutover.
Week 4
- STIR/SHAKEN attestation A on every US/CA outbound call
- TLS for SIP, SRTP for media — encrypted end-to-end
- Dedicated branch CLI — never shared with other customers
- PCI out-of-scope by design
- 7-year recording retention standard for bank audit
- MSA · Net 30 · SAML SSO · audit log · SIG/CAIQ on request
Pick a country.Pay in two minutes.
- Magic-link signup
- Cancel before commit ends
- Lines live in ~2 min