UnlimCall
BPO operations

Power your BPO floor. On a single contract.

Outbound SIP trunk for global BPO floors. Sub-50 ms edge audio connects offshore agents to US/UK/CA markets, scales to thousands of concurrent agents, flat per-seat across regions.

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Sub-50 ms edge · Multi-region · Soft concurrency cap · Flat per-seat

The problem

Why offshore BPO floors lose to latency.

Cross-region latency

Manila-to-NYC audio is 250 ms+

Offshore agents on generic CPaaS hear 200–300 ms latency on US calls. Customers detect it; close rates drop.

Margin compression

BPO margins are razor-thin

Variable per-minute carrier billing eats spread on heavy-dial accounts. Customer SLA breaches when telecom is unpredictable.

Concurrency caps

CPaaS rate-limits at scale

Generic CPaaS caps concurrent channels per account. A 500-agent floor hits the ceiling and drops calls.

The fix

Three concrete shifts.

Multi-region edge

Sub-50 ms in covered regions

Regional POPs in NA, EU, APAC. Offshore agents reach customer markets with edge audio under 50 ms in covered geographies.

Flat per-seat

Margin protected at scale

Pay flat per concurrent channel. Heavy-dial accounts cost the same as light ones.

Soft concurrency cap

Thousands of channels per account

No per-account capacity ceiling. Scale to thousands of concurrent agents on a single contract.

The infrastructure

What floor managers ask.

  • Channels per seat1 — predictive at 3:1 typically wants 2–3 seats per agent
  • Edge audiosub-50 ms one-way in covered geographies
  • Concurrency capsoft — thousands of channels per account, no ceiling
  • STIR/SHAKENattestation A end-to-end on US/CA
  • CLI rotationmanaged pool, throttle-aware
  • Multi-regionNA · EU · APAC POPs
  • Pricingvolume tier — quote-based at typical BPO concurrency
Pricing calculator →
Stack compatibility

Your contact-center stack. Our trunk.

  • ViciDial
    Predictive
    verified · v2.14
  • GoAutoDial
    Predictive
    verified
  • Five9 BYOC
    Cloud contact center
    supported
  • Genesys Cloud
    Contact center
    BYOC
  • NICE CXone
    Contact center
    BYOC
  • Avaya CMS
    Enterprise contact center
    standard SIP
  • Cisco UCCE
    Enterprise contact center
    standard SIP
  • Talkdesk
    Cloud contact center
    BYOC
Full integration matrix →
Onboarding

Procurement-paced rollout.

  1. 01

    Account architecture

    Confirm regions (offshore agent location, customer markets), per-account CLI policy, peak concurrency.

    Week 1

  2. 02

    MSA + commercial

    Volume MSA negotiated. Net 30 standard. SOC 2 Type II audit-in-progress letter on request.

    Week 2

  3. 03

    Provision multi-region

    CLI pools spin up across customer markets. SIP creds drop into your contact-center stack.

    Week 3

  4. 04

    Cutover with NOC bridge

    Cutover by region in maintenance windows. Named NOC engineer on the bridge.

    Week 4

  • Multi-region edge — sub-50 ms one-way in covered geographies
  • Soft concurrency cap — thousands of channels per account
  • STIR/SHAKEN attestation A on US/CA outbound
  • Five9 · Genesys · NICE · Avaya · Cisco verified
  • Volume MSA · Net 30 · named NOC engineer
  • Flat per-seat — margin protection at scale
Ready when you are

Pick a country.Pay in two minutes.

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  • Lines live in ~2 min