Customer Success Outbound Calling — Without Counting Minutes
Your customers are in Frankfurt, Toronto, Singapore, and São Paulo. When you call to check in, they see an unknown international number and don't pick up. Per-minute billing turns "just checking in" into a budget conversation — so proactive outreach stalls, expansion opportunities go unworked, and churn ticks upward.
UnlimCall gives customer success teams flat-rate outbound calling in 33 markets. One fixed daily rate per agent. Local caller ID provisioned for every country at onboarding. No per-touch cost.
From $5/agent/day ($99/seat/mo)
Why per-minute billing fights your customer success motion
- It turns proactive outreach into a cost centre. When every check-in, QBR follow-up, and expansion call runs on the meter, teams self-censor. Low-urgency touches that prevent churn get skipped.
- Foreign caller IDs kill answer rates before the call begins. An account in Germany that sees an unrecognised country code will not answer. You lose the moment before you say a word.
- Variable spend makes headcount decisions harder. A CSM who books a heavy call week inflates the invoice unpredictably. Finance pushes back; leadership caps dials; coverage suffers.
The flat-rate fix
- One predictable daily rate — no dial limits. Agents make unlimited outbound calls. QBRs, check-ins, expansion calls, save attempts: none of them cost more than another.
- Local caller ID for every market, provisioned at onboarding. We provision numbers in each country your team calls into. Customers see a local number. Answer rates improve.
- Sub-50ms regional audio from 33 edge POPs. Calls route through the nearest point of presence in each market. No intercontinental latency artifacts on international calls.
What you get
| Feature | Detail |
|---|---|
| Flat-rate pricing | $99/seat/mo ($5/agent/day) — unlimited outbound minutes |
| Local caller ID | Numbers provisioned per country at onboarding — not a shared pool |
| Network coverage | 33 live markets across Europe, North America, APAC, and LATAM |
| Call quality | <50ms edge audio; STIR/SHAKEN signed for US and CA traffic |
| Uptime commitment | 99.99% SLA with regional failover |
The math: flat-rate vs per-minute
A 20-agent customer success team making outbound calls across multiple countries:
| UnlimCall flat-rate | Per-minute (est.) | |
|---|---|---|
| Monthly cost | $1,980 fixed | ~$1,700 at 10,000 min/agent — then climbing |
| At 12,000 min/agent | $1,980 | ~$2,040 |
| At 15,000 min/agent | $1,980 | ~$2,550 |
| Predictability | Fixed invoice every month | Varies with every call |
Break-even is around 11,650 minutes per agent per month. Above that, flat-rate wins. Below that, you still eliminate unpredictable bills, foreign caller ID friction, and the self-censorship that per-minute billing creates. Per-minute estimates based on published rates from major SIP trunking providers; your actual rate will vary.
How it works
- Pick your markets. Choose the countries your team calls into. We provision local outbound numbers for each at onboarding.
- Add seats. Each agent gets a flat daily rate. Add or remove seats as headcount changes — no long-term contracts.
- Start calling. Agents dial from your existing softphone or CRM. Customers see a local number. Minutes are unlimited.
FAQ
Can we have local caller IDs in multiple countries at once? Yes. We provision outbound numbers across all 33 markets your plan covers. If your team calls into Germany, the UK, and Australia, customers in each country see a local number. Numbers are provisioned at onboarding — not drawn from a shared pool.
Does flat-rate include international calls or only domestic? Flat-rate covers outbound calls within each market we support. You select which markets your team needs at signup. Calls from a provisioned German number to German destinations are unlimited; calls outside your selected markets are not included.
What softphones and CRMs work with UnlimCall? UnlimCall is a SIP trunking network. Any SIP-compatible softphone, IP-PBX, or CRM dialer connects directly. No proprietary app required.
Is there a minimum commitment? No minimum term. Billing is monthly per seat. Add seats when you hire; remove them when you offboard. We do not charge for unused seats beyond the calendar month.
Ready to retain customers without counting minutes?
Stop letting per-minute billing determine how often your team reaches out. Give every agent unlimited proactive outreach and local caller ID in every market you operate.
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